Conditions of Service

In proceeding with any of the services described on this website, you agree to the following conditions of service.

Scope of Services

Text Therapy and Email Therapy are not suitable for urgent counselling including domestic violence, sexual assault or when there is a high risk of harm to yourself or someone else (including any child at risk of harm or abuse). In these situations you need to attend the emergency service or your nearest public hospital, a GP service or the police.

Confidentiality

What you write in Text and Email Therapy is confidential and your personal details will not be disclosed without your permission. However you are fully responsible for ensuring you send your emails to the correct address and for the security and accessibility of your email account. You are also responsible for the security and accessibility of your Skype Instant Messenger or Microsoft Messenger accounts and the deletion of any conversations these accounts save to your computer.

The exceptions to this confidentiality agreement are:

  1. If it comes to the therapist's attention that someone is currently at a serious risk of harm (for example, a life is at risk or a child is at risk of abuse).

  2. If a court of law requires disclosure.

These online services are provided from Australia under Australian law.

Cancellation Policy

Once the therapy consultation or exchange fee has been paid, it cannot be refunded. However you can postpone a Text Therapy consultation with at least 24 hours notice.

If you need to cancel or postpone your appointment, please give at least 24 hours notice including one full working day. To be clear, for appointments on a Monday notice needs to be provided no later than the Friday before. If 24 hours notice is not given, the full fee will be charged.

Validity of Credit

You have one month to use each Email Therapy exchange and each Text Therapy session you purchase. For example, if you purchase 5 exchanges or sessions, you have 5 months to use them. At the end of the fifth month after purchase any exchanges or sessions that have not been used will be forfeited.


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